Understand your medical information in everyday language.

An AI-powered educational app from Trustwell Safety that explains health wording and helps you prepare questions for a healthcare professional. My Medical is available on the App Store and Google Play.

People who want help understanding written health information and preparing for appointments, in supported countries and age groups. It does not provide a clinician consultation.

It can explain terminology and wording in a supported written report, including a reference range stated in the report. It cannot confirm a diagnosis or determine that you are healthy. Your symptoms, history and other findings matter; discuss results with your healthcare professional.

Contact your local emergency service or seek urgent in-person care. Do not wait for an AI reply, a photo review or an email response. No clinician or crisis team monitors app conversations.

The app supports written report text and one PDF or JPEG, PNG or WebP file at a time, up to 4 MB. Remove unnecessary identifiers and only share material you have permission to use. The consent screen explains where the content goes before you send it.

No. X-rays, diagnostic scans and ECG traces cannot currently be assessed. Explaining the wording of a written radiology report is different from interpreting the scan itself. The AI Health Coach uses selected written-report notes and optional health history.

The AI Health Coach and encrypted report library are available in the current Android app. The public iPhone app offers health conversations, written-report explanations and the text journal; features depend on your installed version.

In the Android app’s report library, saved report copies and notes are encrypted on the phone, separately for each account. It does not provide app cloud sync or recovery. Keep originals: losing the phone, removing the app or losing the encryption key can make the library unavailable. Browser previews keep information only for the current session.

You choose up to three checked report notes and whether to include saved history. With consent, the current question, selected titles, dates, notes, optional saved history and response language go through our backend to OpenAI. App versions that support conversational follow-ups may also include up to eight recent messages in that same conversation. Unselected reports, original files and prior sessions are not included in that coach request. AI-drafted notes must be checked against the original. This is educational support, not diagnosis, treatment management or health monitoring.

On Android, the Coach is included in the Light and Plus plan allowances. Each accepted coach question counts as one AI request. Saving or organising the local library does not itself use an AI request. There is no additional Coach subscription. Check the app’s Plan screen for your allowance and available plans.

Eligible adults aged 18+ can use supported photo features for descriptive notes about visible skin features. These notes cannot diagnose a condition or rule out a serious problem. Availability and consent requirements are shown in the app.

Account details, age/country declarations and usage counts support access and billing. Content you choose to send is processed by OpenAI. Text history is stored in an encrypted journal on your phone; uploaded photos and files are not saved in that journal. Provider processing and retention still apply. Read the full privacy notice.

OpenAI states that API content is not used to train its models by default, unless the customer opts in. This is separate from retention for abuse monitoring and safety. See OpenAI’s API data controls and our privacy notice.

Use Delete my account in the app’s account controls, or follow our email deletion instructions. You can also delete individual journal entries or request deletion of selected account-linked data. Provider records may have separate retention. Cancel store renewal separately.

The full range is Light at $4.99 per month for 20 AI requests per calendar month, Plus at $9.99 per month for 100, and Plus Annual at $79 per year with 100 requests per calendar month. Amounts are in NZD, AUD, CAD or USD in the corresponding country. All three plans are available on Google Play. The current public iPhone app offers Plus monthly. Download the app free and check the plans actually offered in your installed version. Supported features include health conversations, written-report explanations, appointment preparation, eligible adult photo notes and the local text journal. See full pricing details and availability.

Light includes 20 requests per calendar month; both Plus plans include 100. Each accepted paid AI request counts once, including a report or photo request and each follow-up question. A request accepted for processing can count even if the provider later fails. The allowance resets at 00:00 UTC on the first of each month, even on an annual subscription. Unused requests do not carry over. At the limit, new AI requests pause until the reset. Check Plan for remaining requests and contact support about failed requests.

My Medical is available through the App Store and Google Play in supported countries. It is available in New Zealand, Australia, Canada and the United States. Language choices and feature access depend on the installed version and country; check the app and your local store listing. This is not a claim of worldwide availability.

The service has a self-declared 16+ age requirement for eligible written features, subject to higher store or local requirements. All body-photo features are 18+ and must not contain anyone under 18. Self-declaration is not independent age verification. The app does not provide a verified parental-consent service.

The app is free to download. Eligible Android accounts receive one free first AI explanation before a paid plan is required for further requests. A failed free explanation can be retried. The current public iPhone app requires an eligible Plus subscription for AI responses. No timed subscription trial is advertised. Check the Plan screen and store confirmation before subscribing.

Cancel renewal through the Apple or Google account used to buy it. In the app, use Plan → Manage subscription or Restore purchases. Deleting the app or account does not cancel renewal. If a purchase is pending, check status and contact support before buying again.

Cross-platform transfer and Family Sharing are not advertised as included benefits. Do not assume a purchase can be restored using a different store or app account. Contact support before changing accounts or buying a second subscription.

Use the refund process of the store where you purchased. Contact support if access does not match your purchase. Applicable consumer rights continue to apply; store policies and local law determine the available remedies.

Stop relying on it and seek appropriate professional advice. Use Report response in the app to review and submit the excerpt you choose, or email a brief description without identifying health details. Reports do not receive immediate clinical review.

Email support@trustwellsafety.co.nz. Use “Privacy”, “Security”, “Safety” or “Technical” in the subject and include your app version and a brief description. Do not email medical records, passwords, login codes or card details. Support and reporting instructions.

TRUSTWELL SAFETY LIMITED, a New Zealand software development company, company number 9347523, NZBN 9429052891755. The app provides AI-generated information; it is not a clinic or a medical consultation service.